Researching about soft skills today, especially for managers, I found this. Goodfirms.co, a site I have never heard of, admittedly, writes about Empathy as follows. (Source is:https://www.goodfirms.co/blog/7-soft-skills-that-make-managers-more-effective)

Empathy is immensely critical to your leadership abilities. In the context of our discussion, empathy is one of the central pillars of your soft skills infrastructure.

Empathy allows you to connect with people more meaningfully.

It also lets you figure out how effectively you’re reaching out to staff members. When you know how deeply or superficially you’re engaging with people, you could accurately predict the outcomes of actions. These are crucial benefits for leaders and managers. For example, in sales empathy enables you to negotiate deals. Although empathy is mostly an innate trait, people can learn it to some extent.